Fusion Networks

Backing Up 1

• How to backup up user configuration files on CSM and MiCCo

Customer Service Manager (CSM)/MiContact Centre Office (MCCO) 2

• Mitel Customer Service Manager (CSM) requirements
• MiContact Centre Office\MiCCO\CSM unable to sync with the AMC

Installing 2

• Callviwer, Realviewer and Reporter Requirements
• MiContact Center Office/CSM Port Assignments

FAQ 1

• Why does Reporter Real-Time show hunt group calls being delivered to agents that weren't the longest idle?

Troubleshooting 1

• Micco\CSM clients external to the server do not return any data