CSM Release 6.1 and Business Dashboard can be deployed in one of two ways, Software-only, and Virtual Appliance.
Business Dashboard/CSM Starter packs are available as software-only downloads to be installed on a standard PC or server. The server requires either Microsoft Windows 7 SP1 (Professional or Ultimate) 32 or 64 bit versions, or Windows 2008 Server R2 SP1 64 bit. Refer to the Customer Service Manager Technician’s Handbook for the recommended server specifications for various-sized single application deployments.
Upgrades are available for Contact Center Suite/Callview customers wishing to upgrade to Business Dashboard/CSM.
VIRTUAL APPLIANCE CSM
Business Dashboard/CSM can be deployed in virtual environments where MCD or the Mitel 5000 Communications Platform (CP) is being deployed using Virtual Appliance Starter packages.
Virtual CSM is shipped with Windows 7; Windows 8, Windows 2008, and associated licensing is the responsibility of the customer.
• vSphere Client Release 4.1 U2, 4.1 U1, 4.1/5.0 and vSphere/ESXi 5.1 starting from CSM 6.1.
• The vSphere Client is used to deploy Virtual CSM. The vSphere Client acts as a console to operate virtual machines and as an administration interface into the vCenter Server systems and ESX/ESXi hosts. Refer to the VMware website for detailed installation procedures and additional documentation.
• vCenter Server (optional) Release 4.1 U2, 4.1 U1, 4.1/5.0.
• A service that acts as a central administrator for ESX/ESXi hosts connected on a network. This service directs action on the virtual machine and the hosts. The vCenter Server is the working core of vSphere. Refer to the VMware website for detailed installation procedures and additional documentation.
• Server OS/Hypervisor ESX 4.1 U2, ESX 4.1 U1, ESX 4.1
• Server OS/Hypervisor ESXi 4.1 U2, ESXi 4.1 U1, ESXi 4.1
• Server OS/Hypervisor ESXi 5.0
The following table describes the VMware vSphere and virtual machine (VM) management features, and how (whether) they are supported with CSM.
Table 4: VMware vSphere and VM management features support
BUSINESS DASHBOARD/CSM SUPPORT COMMENTS
VSPHERE FEATURE Virtual appliance deployment
Export OVA Supported
Power ON Supported
Power OFF Not Supported - Use of this feature may cause data loss or a corrupted system. This is equivalent to pulling the power cord on a physical server. Suspend/Resume Not Supported Use of this feature will result in service interruption and may cause database corruption. There are also issues with the telephone drivers when resuming a suspended virtual CSM. Reset/Restart Supported Cold migration Supported Sites using this feature must comply with Windows licensing restrictions. Migration while suspended Not Supported Suspending virtual CSM is not supported.
Snapshot (powered OFF) Supported
Snapshot (Powered ON) Not Supported Reverting to a snapshot of a power-on virtual machine could cause database corruption. There may also be issues with the telephone drivers when reverting to a snapshot of a running VM.
Snapshot (Suspended) Not Supported Suspending virtual CSM is not supported.
Health Monitoring Supported
Performance Reports Supported
VM MANAGEMENT FUNCTIONS
vMotion Supported Sites using this feature must comply with Windows licensing restrictions.
Storage vMotion Supported
High Availability Supported Sites using this feature must comply with Windows licensing restrictions.
Fault Tolerance Not Supported The Fault Tolerance feature imposes restrictions on the virtual hardware configuration for virtual machines. The hardware configuration used for CSM is not compatible with this feature.
Distributed Resource Scheduler (DRS) Supported Sites using this feature must comply with Windows licensing restrictions.
Distributed Power Management Supported Sites using this feature must comply with Windows licensing restrictions.
Update Manager and O/S Patching Not Supported This feature requires installation of a guest agent.
VMware Consolidated Backup Not Supported No longer offered by VMware. VMware vStorage APIs Not Supported This feature requires the use of the Microsoft Volume Shadow Copy (VSS) service to ensure consistent backups of VMs. The VMware VSS provider used for Mitel products currently does not integrate with VSS writers for VM with Windows 7 as the guest O/S.
Data Recovery Not Supported This feature requires the use of the Microsoft Volume Shadow Copy (VSS) service to ensure consistent backups of VMs. The VMware VSS provider used for Mitel products currently does not integrate with VSS writers for VMs with Windows 7 as the guest O/S.
Hot Add Not Supported
VMsafe Not Supported
Site Recovery Manager (SRM) Supported Sites using this feature must comply with Windows licensing restrictions. Note: You must retain Mitel Professional Services to create your SRM plan.
VMware hardware requirements:
For the list of processors supported by VMware, refer to http://www.vmware.com/resources/compatibility/search.php.
Hyper-V hardware requirements:
Refer to the Hyper-V 2012 R2documentation for the hardware requirements: http://technet.microsoft.com/en-us/library/dn303418.aspx.
At minimum, Mitel virtual appliances running on both VMware and Hyper-V virtual machines require:
• Currently shipping Intel Xeon E3v2 / E5 / E7 Server Class series processors with a minimum of 4 cores, 2 GHz, Hyper-threading enabled, and Extended Page Table support (http://ark.intel.com/)
• Legacy server technology may also be used but must meet the minimum requirements shown below
1. Intel VT consists of Intel VT-x in the processor, Intel VT-d in the I/O chip set, and Intel VT-c in the network adapter chip set. The Intel Xeon 5500 Series incorporates Intel VT as do many newer Intel processors. Refer to http://ark.intel.com/VTList.aspx.
2. Refer to the Release Notes for the Mitel product version you are using for an up-to-date list of supported processors.
3. Some processors allow selection of power management modes in BIOS settings (Low Power vs. High Performance, for example). It is recommended that hosts used to support real-time sensitive applications such as MiVoice Business, NuPoint UM, MiVoice Border Gateway and so on, have their BIOS setting configured to maximize performance. This reduces the risk of voice quality issues and missed interrupts, for example.