Calling Party Name and Number

General Configuration > Telephony > Calling Party Name and Number

When making calls it is important to present the correct Calling Party Number (CPN or CLI) so that contacts know who is calling them and can return calls if necessary.

Calling party numbers can be programmed on the MiVoice Office 250 directly onto a user’s extension however Campaign Manager can override this at dial time to present a dynamic CPN, providing a greater degree of flexibility about which number is presented and when.

Campaign Manager allows CPNs to be configured at each of the following levels.

  1. Contact record.
  2. Campaign.
  3. System wide.

If a CPN is set at record level (CPNs can be imported with the campaign data) then Campaign Manager will present this CPN in precedence to any set at campaign level. Likewise, if there is a CPN set a campaign level it will take precedence over the CPN set at system level.

Calling Party Name settings work in exactly the same way as Calling Party Numbers however not all trunk service providers will propagate a Calling Party Name in the same way they will a Calling Party Number.

To double check the correct numbers are being presented the Call List General report can be used to see which CPNs were used for each call made by system.

Presenting numbers outside the inbound range

In some scenarios it can be a requirement to present a calling party number outside the range of inbound numbers assigned to the trunks. This may be because a non-geographic number needs to be presented or because the calls are being made on behalf of a third party in the case of an outsourced call centre.

In some countries carriers will not let a system present a calling party number which is outside the range of inbound numbers. To can usually be overridden, please contact your carrier for more information.