Below provides the settings files that should be included in a routine backup. When completing your backups, include both user-specific and default settings in your backup. File locations are
as follows:
User-specific settings are located in the following directories:
Windows 7 onwards: C:\Users\<username>\AppData\Roaming\Mitel\Customer Service Manager\<application name>\Settings.
Per-User Settings Files
APPLICATION FILE NAME
CallViewer
actions.ccd
buttons.ccd
features.ccd
hotkeys.ccd
rules.ccd
cvruser.ini
RealViewer realvwr.cvd
realviewer.flt
rvruser.ini
Reporter
default.cvd
reports.cvd
wizlink.cvd
intlrpt.cvd
callcost.cvd
netlink.evt
reporter.flt
rptuser.ini
Reporter Real-Time
reporterrt.cvd
rtlink.cvd
rtlink.evt
rtalarm.evt
reporterrt.flt
rtuser.ini
Auto Reporter
autorptruser.ini
wizlink.cvd
rtlink.cvd
If any of the .ini files were modified after the clients were installed, include them with your back up. This ensures that the modifications contained in the .ini files are retained when you restore the data.
Below provides the list of default MiCC Office .ini files. From CSM 5.1, .ini files are split as per-computer and per-user files, and are located in the following directories:
• Per-computer config files:
Windows 7 onwards: C:\ProgramData\Mitel\Customer Service Manager\<application name>\Settings
APPLICATION FILE NAME
CallViewer
callviewer.ini (per-computer)
cvruser.ini (per-user)
cvolkbtn.ini (per-computer)
cvolkbtnuser.ini (per-user)
cvlink.ini
RealViewer
realviewer.ini (per-computer)
rvruser.ini (per-user)
Reporter
reporter.ini (per-computer)
rptuser.ini (per-user)
autorpt.ini (per-computer)a
autorptuser.ini (per-user)a
Reporter Real-Time
reporterrt.ini (per-computer)
rtuser.ini (per-user)
autorpt.ini (per-computer)a
autorptuser.ini (per-user)a
SMTP smtp.ini (per computer)
BackupTool setting.xml (per computer)
a. Auto Reporter .ini files are shared between Reporter and Reporter Real-Time