Below provides the settings files that should be included in a routine backup. When completing your backups, include both user-specific and default settings in your backup. File locations are

as follows:


User-specific settings are located in the following directories:


Windows 7 onwards: C:\Users\<username>\AppData\Roaming\Mitel\Customer Service Manager\<application name>\Settings.


Per-User Settings Files


APPLICATION FILE NAME


CallViewer 


actions.ccd

buttons.ccd

features.ccd

hotkeys.ccd

rules.ccd

cvruser.ini

RealViewer realvwr.cvd

realviewer.flt

rvruser.ini



Reporter 


default.cvd

reports.cvd

wizlink.cvd

intlrpt.cvd

callcost.cvd

netlink.evt

reporter.flt

rptuser.ini


Reporter Real-Time 


reporterrt.cvd

rtlink.cvd

rtlink.evt

rtalarm.evt

reporterrt.flt

rtuser.ini


Auto Reporter


autorptruser.ini

wizlink.cvd

rtlink.cvd


If any of the .ini files were modified after the clients were installed, include them with your back up. This ensures that the modifications contained in the .ini files are retained when you restore the data.



Below provides the list of default MiCC Office .ini files. From CSM 5.1, .ini files are split as per-computer and per-user files, and are located in the following directories:



• Per-computer config files:


Windows 7 onwards: C:\ProgramData\Mitel\Customer Service Manager\<application name>\Settings



APPLICATION FILE NAME


CallViewer 


callviewer.ini (per-computer)

cvruser.ini (per-user)

cvolkbtn.ini (per-computer)

cvolkbtnuser.ini (per-user)

cvlink.ini



RealViewer


realviewer.ini (per-computer)

rvruser.ini (per-user)


Reporter 


reporter.ini (per-computer)

rptuser.ini (per-user)

autorpt.ini (per-computer)a

autorptuser.ini (per-user)a


Reporter Real-Time 


reporterrt.ini (per-computer)

rtuser.ini (per-user)

autorpt.ini (per-computer)a

autorptuser.ini (per-user)a

SMTP smtp.ini (per computer)

BackupTool setting.xml (per computer)



a. Auto Reporter .ini files are shared between Reporter and Reporter Real-Time