If you want to upload an audio file for your Music On Hold, follow the steps below:

  1. Login to your system and have your .WAV (ALAW 8 bit MONO) format audio file ready.
  2. Find the mailbox number that the main site number is routed to. This can be found in the  VM Mailbox's form if labelled or by looking at the  System Speed Calls form.
  3. Go to the  System Audio Files Update form and select the  Music and Alternate Audio Source TAB.
  4. Select  Audio Source ID - 0 (overwrite default or current .WAV file) and add a  Label name.
  5. Below that you should see  Browse, click and browse to the audio file. You'll need Java installed on your system to upload the file.
  6. Click  Open and the window will close, now click  Update.
  7. If you get a location error i.e. fakepath does not exist, create a new folder i.e.  C:\fakepath\ and paste the new .WAV file into this new folder.
  8. Once the file is in the folder, try adding the file to the system again.
  9. Now navigate to the  System Options form, click  Change. Find the  Music On Hold option and change to  Yes.
  10. We now need to make a change in the Class of Service your phone/system is using.
  11. Navigate to the  Class of Service Options form, click  Change. Find the  Music on Hold on Transfer option and select to  Yes.
  12. Now go to the  System Access Points form, click  Change and for the Music source drop down box select  Embedded.
  13. Click  Save.
  14. Ensure the file is on your system and MOH is enabled by going to the  Embedded Media Source form. You should see MOH enabled.
  15. When complete and the file has loaded successfully, make a test call to confirm.