Symptoms    

            

When i run a report i get a blank page returned or when i close and reopen a realtime client the stats start at 0 again, this occurs on any clients external to the MiCCO\CSM server    

                                                                                                                                                                                                                                                                                                     

Environment    

            

Any clients external to the MiCCO\CSM server    

                                                                                                                                                                                                                                                                                                     

Cause    

            

The issue occurs because the IBM data Server Driver Package - CSM is not installed on the client machine or is an old version, whilst Realtime will start up and calculate figures it wont know the base number to start from so every time it is closed it will timeout connecting to the DB and start the stats from 0. To confirm this is the case open add\remove programs and look for 'IBM data Server Driver Package - CSM' it will either not be present at all or the version will be out of date due to a failed upgrade

The most likely causes of this is installing the client over the network or just copying the .exe locally to the client machine
      

                                                                                                                                                                                                                                                                                                     

Resolution    


Un install the clients, copy the whole install folder locally to the client machine and re install. Then check add remove programs to confirm the 'IBM data Server Driver Package - CSM' is installed