Symptoms
When i run a report i get a blank page returned or when i close and reopen a realtime client the stats start at 0 again, this occurs on any clients external to the MiCCO\CSM server
Environment
Any clients external to the MiCCO\CSM server
Cause
The issue occurs because the IBM data Server Driver Package - CSM is not installed on the client machine or is an old version, whilst Realtime will start up and calculate figures it wont know the base number to start from so every time it is closed it will timeout connecting to the DB and start the stats from 0. To confirm this is the case open add\remove programs and look for 'IBM data Server Driver Package - CSM' it will either not be present at all or the version will be out of date due to a failed upgrade
The most likely causes of this is installing the client over the network or just copying the .exe locally to the client machine
Resolution
Un install the clients, copy the whole install folder locally to the client machine and re install. Then check add remove programs to confirm the 'IBM data Server Driver Package - CSM' is installed