For global contacts the information is stored and accessed from a single location. This can include a text file in CSV format or a direct database connection using ODBC or OLE DB. The contacts from these locations are imported into the system either manually or on a pre-configured schedule. Each contact can contain up to 5 telephone numbers,10 custom fields (up to 1000 characters each) and a VIP flag and associated text. Each of the fields can be given a custom label to make it easier for the user, for example:
Field | Label |
number1 | Home Number |
number2 | Mobile Number |
number3 | Work Number |
field1 | Full Name |
field2 | Address 1 |
field3 | Address 2 |
field4 | Post Code/Zip Code |
Below is an example basic csv import
id,name,number1,number2,number3,field1,field2,field3
"201","Dipley Shippers","01299266291","","","Gold Client","Doncastor road SK123TG","GB1234"
"202","Head Office","01709554567","","","Red Client","Mill Lane S1 6HW","GB3489"
"203","jones plumbers","07961345678","","","Blue Client","Bewdley Busines Park","GB23498"