Web to the Apps suite server
[Servername or Address]
Log in to the app suite
Click the configuration (Cog) icon in the top right
Navigate on the left to
Highlight the phone you want to enable logging on
Click edit at the bottom of the form
In the pop up select the Phone diagnostic level required and click save
Logging for that handset is now enabled
Repeat the above and set to None and save to switch logging off
Collecting logs
There are 2 ways to collect logs
Via the web page
Navigate on the left to
Servers\Server name\General\Logging
Click the download server logs will provide a zip file with all todays logs
Via Windows explorer
RDP to the server
Open windows explorer and navigate to
C:\ProgramData\Mitel\Mitel Communication Service\Logs
Using either method you will find a folder called Handset which will contain the handset log files each will be in a folder with the phones MAC address as the folder name.